Frequently Asked Questions
Frequently asked questions
What are Terre pieces made from?
Materials are listed on each product page. Our current collection includes gold-plated brass pieces, some with natural stones. Natural stones can vary slightly in colour and marking.
How do I care for my jewellery?
Keep your jewellery dry, store it in its pouch, and wipe it gently with a soft cloth. Avoid perfume, lotion and water to help preserve the finish.
Where do you ship, and when will my order leave?
We ship Australia-wide. Orders are dispatched within 3–5 business days. Available delivery options and prices are shown at checkout. We’ll email tracking when your order is on its way.
What is your returns policy?
Contact us within 7 days of delivery to request a change-of-mind return for an eligible unworn piece in its original condition and packaging. Change-of-mind returns are issued as store credit. Earrings are excluded from change-of-mind returns for hygiene reasons. Your rights for faulty or incorrect goods under the Australian Consumer Law are unaffected. Please read our Refund policy for full details.
How can I contact Terre?
Email support@terrestore.com.au. If you’re asking about an order, please include your order number.